Privacy Policy

This Privacy Policy explains how AARVO (“AARVO,” “we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit or shop on [www.theaarvo.com] (the “Site”). By using the Site, you agree to the terms of this policy.

1. Information We Collect

Information you give us directly:

  • Name, email address, phone number
  • Shipping and billing address
  • Order details and purchase history
  • Account login details, if you create an account
  • Any information you share with us via the contact form, email, or customer support chat

Information collected automatically:

  • IP address, browser type, and device information
  • Pages viewed, time spent on the Site, and referring website
  • Cookies and similar tracking technologies (see Section 3)

Information from third parties:

  • Confirmation of successful payment from our payment gateway (we do not store your full card, UPI, or bank details ourselves)
  • Delivery status updates from our shipping and logistics partners

2. How We Use Your Information

We use your information to:

  • Process and fulfil your orders, including payment, shipping, and returns
  • Communicate with you about your order, account, or customer service requests
  • Send you marketing emails or offers, where you have opted in (you can unsubscribe at any time)
  • Improve our Site, products, and customer experience
  • Detect and prevent fraud or misuse of the Site
  • Comply with applicable laws and regulations

3. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Keep items in your cart between visits
  • Remember your preferences and login state
  • Understand how visitors use the Site, using analytics tools
  • Show you relevant ads on other platforms (if we run retargeting campaigns)

You can disable cookies through your browser settings. Some parts of the Site, such as your cart or checkout, may not work properly if cookies are disabled.

4. How We Share Your Information

We do not sell your personal information. We share it only with:

  • Payment gateways (e.g., Razorpay, Stripe, or similar), to process your payment securely
  • Shipping and logistics partners, to deliver your order
  • IT, hosting, and analytics service providers, who help us run the Site
  • Legal or government authorities, if required by law or to protect our rights

Each of these partners is only given the information necessary to perform their service, and is expected to keep it confidential.

5. Data Storage & Security

We take reasonable technical and organisational steps to protect your personal information against unauthorised access, alteration, or loss, including secure servers and restricted internal access. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law (for example, for tax and accounting records).

6. Your Rights & Choices

Depending on applicable law, you may have the right to:

  • Request access to the personal information we hold about you
  • Ask us to correct inaccurate information
  • Ask us to delete your personal information, subject to legal record-keeping requirements
  • Opt out of marketing communications at any time

To exercise any of these rights, contact us using the details in Section 9.

7. Children’s Privacy

The Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

8. Third-Party Links

Our Site may contain links to third-party websites (such as Instagram). We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies separately.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The “Last updated” date at the top of this page will indicate the most recent revision. Continued use of the Site after changes are posted constitutes acceptance of the updated policy.