Return & Exchange Policy

At AARVO, every piece is made to be worn and loved for years — so if something isn’t right, we want to make it easy to fix. Here’s how returns and exchanges work.

1. Return & Exchange Window

You may request a return or exchange within [7] days of the delivery date shown in your tracking confirmation. Requests made after this window cannot be accepted.

2. Conditions for Return or Exchange

To be eligible, an item must be:

  • Unworn, unwashed, and undamaged
  • In its original condition with all tags and hang tags still attached
  • Returned in its original packaging, where possible

Items that show signs of wear, damage, or altered tags may not qualify for a return or exchange.

3. Non-Returnable Items

The following are final sale and cannot be returned or exchanged, unless the item arrives damaged or defective:

  • Items purchased during a clearance or “final sale” promotion
  • Made-to-order or customised pieces
  • Gift cards

4. How to Initiate a Return or Exchange

  1. Email [ hello@theaarvo.com ] (or use the Contact page) with your order number, the item(s) you’d like to return or exchange, and the reason.
  2. Our team will confirm eligibility and share the next steps within [1–2] business days.
  3. Pack the item securely with all original tags and packaging.
  4. Ship it back to the address we provide, or book a reverse pickup where available in your area.

5. Return Shipping Costs

  • If the item is damaged, defective, or incorrect, AARVO covers the cost of return shipping.
  • If you are returning or exchanging an item for a personal reason (size, change of mind, etc.), the cost of return shipping is borne by the customer, unless stated otherwise at checkout.

6. Refunds

Once we receive and inspect your returned item, we will notify you of the approval status.

  • Approved refunds are issued to your original payment method within [7–10] business days.
  • Alternatively, you may choose to receive the refund as AARVO store credit, processed within [2–3] business days.
  • Original shipping charges, where applicable, are non-refundable.

7. Exchanges

If you’d like a different size or colour, let us know when you initiate your request. Exchanges are subject to stock availability. If your preferred size or colour is unavailable, we’ll offer a refund or store credit instead.

8. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within [48 hours] of delivery with clear photos of the item and packaging. We will prioritise a replacement, exchange, or full refund, including return shipping costs, at no extra cost to you.

9. International Orders

For orders shipped outside India, the same return window and conditions apply, but return shipping costs are the customer’s responsibility unless the item is damaged, defective, or incorrect. Customs duties or taxes paid on the original order are non-refundable.

10. Need Help?

For any return, exchange, or order-related question, reach out to us at [ hello@theaarvo.com ] — we read every message ourselves and will get back to you within 1–2 business days.